Privacy Policy

1. Introduction & Overview

2. Information We Collect

We collect personal information necessary to provide civil quotes, manage project contracts, and deliver on-site construction services. This information may include:

• Contact Information: Name, phone number, WhatsApp contact details, and email addresses (e.g., when submitting enquiries via Quotes@tbrosgroup.com.au).
• Project & Site Data: Property addresses, engineering plans, site photos, project specifications, and local council permits provided for quotation or execution purposes.
• Technical & Usage Data: IP address, browser type, device information, and website usage statistics collected via cookies to optimize website performance.

3. How We Use Your Information

We use the collected information strictly for legitimate business and civil construction operations, including:

• Processing project enquiries, preparing cost estimates, and delivering formal quotes.
• Communicating project updates, scheduling site visits, and coordinating machinery dispatch across Melbourne and Horsham.
• Complying with Victorian civil contracting regulations, occupational health & safety (OH&S) standards, and service-proving requirements.
• Managing billing, accounting, and administrative records.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share relevant information only under the following circumstances:

• Subcontractors & Suppliers: Trusted project partners, surveyors, or material suppliers directly involved in executing your project.
• Regulatory & Government Bodies: Local Victorian councils, utility asset owners (Before You Dig Australia), or authorities when legally required or necessary for site approvals.
• Legal Requirements: When mandated by law, court order, or regulatory enforcement in Australia.

5. Data Security & Storage

We take all reasonable security measures to protect your personal and project information from unauthorized access, loss, misuse, or alteration. Digital communications, project plans, and contact details are stored securely in encrypted systems accessible only by authorized administrative and project personnel.

6. Access and Correction Rights

Under the Australian Privacy Act, you have the right to request access to the personal information we hold about you or request corrections if the data is inaccurate or outdated. To update your details or make a privacy enquiry, please contact our administration team at Admin@tbrosgroup.com.au.